Some users are presented with the error "AASP I001: Authentication Session not established or lost" when clicking "Sign in with Google" for Aspen.
The local cookies for follettsoftware.com have to be cleared to fix this error. Instructions below.
1. Open Chrome
2. At the top right, click:
3. Click Privacy and Security > Third-Party Cookies
4. Click See all site data and permissions.
5. At the top right, search for follettsoftware.com
6. To the right of the site, click Delete
7. To confirm, click Delete.
Proceed to Aspen and "Sign in with Google" should work once again.